Manufacturer Warranty

All products sold on fibertis.com are covered under the original manufacturer’s warranty unless otherwise noted on the product page.

Products are sourced from manufacturers or authorized U.S. distributors. Where applicable, authorization documentation can be provided for verification. Warranties (what is covered, the duration of coverage, and how to obtain service under the warranty) are at the manufacturer’s discretion.

Warranty periods differ by brand and product type. Warranty information can be found in the individual product listing.

Warranty Coverage Includes

Depending on the manufacturer, warranties can cover:

  • Manufacturing defects
  • Defective parts
  • Mechanical or electrical component failures in normal residential service

Warranties do not cover:

  • Damage due to misuse or abuse
  • Improper installation
  • Unauthorized repairs or modifications
  • Normal wear and tear
  • Cosmetic damage after delivery

How to Request Warranty Service

If you encounter a problem with your product:

Please provide:

  • Order number
  • Full name used for purchase
  • Description of the issue
  • Photos or videos (if applicable)

Our support team will contact the manufacturer to submit a warranty claim. Often, the manufacturer will provide warranty service directly rather than through a third party, for a quicker resolution.

Replacement Parts

Some manufacturers may replace the unit, while others only provide parts. In such cases:

  • Parts are sent to the customer directly
  • Installation may be the responsibility of the customer unless the manufacturer specifies otherwise

Shipping Costs for Warranty Claims

Warranty claim shipping costs follow the manufacturer’s policy. Some manufacturers cover the shipping cost of defective parts, while others may ask the customer to pay for return shipping.

Warranty Limitations

  • Unless stated otherwise, Fibertis does not offer separate extended warranties.
  • We do not change the terms of manufacturer warranties.
  • All warranty claims are at the discretion of the manufacturer.

Disclaimer

Products are sourced from manufacturers or authorized U.S. distributors. Where applicable, authorization documentation can be provided for verification. All product warranties are provided by the manufacturer. We help customers through the warranty process to reach a solution.

At Fibertis, we bring quality and performance to every backyard. From heavy-duty above-ground pools and inflatable spas to cordless robotic cleaners, we deliver products backed by brands you can trust.

Contact Information

Address:

4555 Firestone Blvd, South Gate, CA 90280, USA

Phone:
+1 (323) 990-0325

Email:
Contact@fibertis.com

🕐 Business Hours

Mon – Sat:  8:00 AM – 6:00 PM

Sunday:  Closed